Refund policy
Refund Policy
Overview
At Jewish Legacies, we take pride in the quality and care that goes into every product. Please review our policy below before making a purchase.
All Sales Are Final
All sales are final. We do not accept returns, refunds, or exchanges once an order has been placed.
Because our products are collectible items produced in limited quantities, we are unable to restock or resell returned items.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery through our Contact page.
To help us resolve the issue efficiently, please include:
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Your order number
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A description of the issue
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Clear photos of the damaged item and packaging
We will review each case and, where appropriate, offer a replacement or other resolution.
Order Changes and Cancellations
Once an order has been placed, we are unable to guarantee changes or cancellations. If you need assistance, please contact us as soon as possible and we will do our best to help prior to shipment.
Preorders
Products may be offered on a preorder basis. By placing a preorder, you acknowledge that:
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Your item will ship at a future date (currently estimated for June 2026)
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Production timelines may change
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Orders cannot be canceled once processing has begun
Non-Refundable Situations
We are not responsible for:
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Incorrect shipping addresses provided at checkout
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Delays caused by shipping carriers